Question and Answers
This page provides the answers to questions we frequently receive from our oversea buyers on orders and quotations.
If you cannot find the answer to your questions here, please do not hesitate to contact us using enquiry form below. Enquiry Form
Click Question to Find Answer.
About the Products
Q: We would like to import Japanese Snacks. Can we get a quotation?
A: We are able to wholesale Japanese snacks from various manufacturers. We have tens of thousands of items in snacks alone. Please let us know the manufacturers or item names you desire, and we will send you quotations.
Q: What is your minimum order quantity?
A: Our minimum order quantity is 1 case of each item.
Q: How much is the minimum order value/amount I need to make?
A: For our first time customer, we ask at least 500,000yen worth of order (per order).
However, we can be flexible on this if your situation does not allow you to meet this condition. You can consult us first through our inquiry form.
Q: Do you handle this particular product?
A: If we do not currently supply products from a manufacturer, we can negotiate to do business with them.
Q: Can you export samples?
A: We can send you samples, except for KAWAII Items. The price, however, will be at retail, not wholesale.
Q: Can you export chocolate any time?
A: We can export chocolate with standard shipping from October to June. We can organize shipping outside of this period with Marine Reefer Container shipping.
Q: Can we purchase from you at a lower price than our current one?
A: Contact us with your current wholesale price. We are confident about our variety of item lines, and low prices.
Q: We are currently using Amazon Japan, or Rakuten Global. Can we get items cheaper from you?
A: Of course, you can.
Q: What Japanese snacks do you recommend?
A: Top-selling products vary from country to country. We advise you to research products yourself, but we can give you information on the products we have recently exported to your country.
About Payments
Q: What payment methods are available?
A: We accept bank transfer or credit card payments though PayPal.
Q: Are there any transaction handling fees?
A: We ask you to pay bank fees and a handling fee of 4,000 yen for a bank transfer, and 4% of the total amount as a handling fee for a PayPal payment.
Q: Can we pay with foreign currencies, such as Dollars or Euros?
A: No. We only accept Japanese Yen.
Q: Are there any fees, besides the total amount and shipping fee?
A: There are no other fees. In the case of bundled shipping, a combined shipping fee may be incurred.
Q: What is the process from order to shipment (excluding stuffed toy products)?
A:
You: You contact us with the products you desire.
We: We send you the quotation
You: You fill out the order form.
We: We send you a contract and invoice.
You: You make a payment through our designated bank or PayPal account.
We: We let you know the shipping fee once we stock the products, and send you a shipping invoice.
You: You make a payment of the shipping fee.
We: We export products with the selected shipping method.
Q: What is the process from order to shipment for the pre-order of stuffed toy products?
A:
You: You contact us with the products you desire.
We: We send you catalog data, a quotation and an estimated delivery date.
You: You fill out the order form.
We: We send you a contract and an invoice.
You: You make a payment through our designated bank or PayPal account.
We: We pre-order the products from manufacturers.
You: You select the shipping method when the delivery is ready.
We: We let you know the shipping fee once we stock the products, and send you a shipping invoice.
You: You make a payment of the shipping fee.
We: We export products with the selected shipping method.
Q: Can we pay after delivery?
A: We don’t accept payment after delivery for the first transaction. We will, however, consider it after we do business with you a few times.
About Shipping
Q: What is the shipping method?
A: We export with your selected shipping method. We can quote for Marine Container export as well if you prefer. Please refer to the below URL for EMS or SAL by Japan Post.
url:https://www.post.japanpost.jp/int/charge/list/index_en.html
Q: Can you do combined shipping?
A: Yes, we can. We will combine items together and repack them in a new box (fee applicable) to minimize the shipping fee. The combined shipping fee (for a cardboard box and repacking) is 1700 yen per box.
Q: The shipment was seized by customs because it included import-prohibited items. Is there any compensation from you?
A: We do not compensate for importing prohibited items. Please check the import- prohibited items list for your country.
Q: What documents do we need to fill out for importing the products?
A: We will assist as far as we can, but please check the importing procedure and all the necessary documents for your country. If you need any particular documents from us, we will assist you as much as we can.
Please note that we are not able to provide you with a certificate of origin for any snacks.
Q: Can we use FedEx or DHL that we have a contract with?
A: Please contact our representative.
Others
Q: How can we order the products?
A: We will create your order form with an excel sheet, even though the process may vary in each category. Please fill out the excel form to place your order.
Q: Is it possible to ask you not to sell the same products to other traders in the same country?
A: Yes, it is. We can sell the products exclusively to you, on your request, once you have ordered a considerable amount from us.
Q: Can you repack and organize the products we purchase from Rakuten Global or Amazon Japan into combined shipping, if the products are sent to you?
A: Please contact the representative. If the products are available from us, we believe it would be cheaper for you to order from us.
Q: What is the policy on breakage or loss in shipping?
A: We can add insurance for additional fees with EMS and SAL shipping. Please note that we will not be responsible for any loss or damage, outside of this insurance. We can also add insurance to Marine Container shipping.
Q: Can I order as an individual rather than a corporation?
A: Yes, you can. There is no problem as long as the order is more than a case for each item.
Q: Can we have a meeting?
A: Yes, we can. Please let us know in advance. Further, it would be great if one of you can speak a little Japanese.
Q: Can we communicate in Japanese?
A: We welcome any Japanese communication. All of our staff members are Japanese, and it is also no problem if you can only use Hiragana, or alphabets.
Q: I would like to know the buyers who purchase from MUSUVI.
A: We are not able to give out any of that information.
Q: Can we become a distributor for MUSUVI?
A: We will consider your offer according to your order amount.
Q: Can we order over the phone?
A: We welcome your telephone order. Call us on +81-6-7659-2342, Monday - Friday 10am to 6pm.
