This page provides the answers to questions we frequently receive from our oversea buyers on orders and quotations.
If you cannot find the answer to your questions here, please do not hesitate to contact us using enquiry form below. Enquiry Form
Click Question to Find Answer.
A: We are able to wholesale Japanese snacks from various manufacturers. We have tens of thousands of items in snacks alone. Please let us know the manufacturers or item names you desire, and we will send you quotations.
A: Our minimum order quantity is 1 case of each item.
A: For our first time customer, we ask at least 500,000yen worth of order (per order).
However, we can be flexible on this if your situation does not allow you to meet this condition. You can consult us first through our inquiry form.
A: If we do not currently supply products from a manufacturer, we can negotiate to do business with them.
A: We can send you samples, except for KAWAII Items. The price, however, will be at retail, not wholesale.
A: We can export chocolate with standard shipping from October to June. We can organize shipping outside of this period with Marine Reefer Container shipping.
A: Contact us with your current wholesale price. We are confident about our variety of item lines, and low prices.
A: Of course, you can.
A: Top-selling products vary from country to country. We advise you to research products yourself, but we can give you information on the products we have recently exported to your country.
A: We accept bank transfer or credit card payments though PayPal.
A: We ask you to pay bank fees and a handling fee of 4,000 yen for a bank transfer, and 4% of the total amount as a handling fee for a PayPal payment.
A: No. We only accept Japanese Yen.
A: There are no other fees. In the case of bundled shipping, a combined shipping fee may be incurred.
A:
You: You contact us with the products you desire.
We: We send you the quotation
You: You fill out the order form.
We: We send you a contract and invoice.
You: You make a payment through our designated bank or PayPal account.
We: We let you know the shipping fee once we stock the products, and send you a shipping invoice.
You: You make a payment of the shipping fee.
We: We export products with the selected shipping method.
A:
You: You contact us with the products you desire.
We: We send you catalog data, a quotation and an estimated delivery date.
You: You fill out the order form.
We: We send you a contract and an invoice.
You: You make a payment through our designated bank or PayPal account.
We: We pre-order the products from manufacturers.
You: You select the shipping method when the delivery is ready.
We: We let you know the shipping fee once we stock the products, and send you a shipping invoice.
You: You make a payment of the shipping fee.
We: We export products with the selected shipping method.
A: We don’t accept payment after delivery for the first transaction. We will, however, consider it after we do business with you a few times.
A: We export with your selected shipping method. We can quote for Marine Container export as well if you prefer. Please refer to the below URL for EMS or SAL by Japan Post.
url:https://www.post.japanpost.jp/int/charge/list/index_en.html
A: Yes, we can. We will combine items together and repack them in a new box (fee applicable) to minimize the shipping fee. The combined shipping fee (for a cardboard box and repacking) is 1700 yen per box.
A: We do not compensate for importing prohibited items. Please check the import- prohibited items list for your country.
A: We will assist as far as we can, but please check the importing procedure and all the necessary documents for your country. If you need any particular documents from us, we will assist you as much as we can.
Please note that we are not able to provide you with a certificate of origin for any snacks.
A: Please contact our representative.
A: We will create your order form with an excel sheet, even though the process may vary in each category. Please fill out the excel form to place your order.
A: Yes, it is. We can sell the products exclusively to you, on your request, once you have ordered a considerable amount from us.
A: Please contact the representative. If the products are available from us, we believe it would be cheaper for you to order from us.
A: We can add insurance for additional fees with EMS and SAL shipping. Please note that we will not be responsible for any loss or damage, outside of this insurance. We can also add insurance to Marine Container shipping.
A: Yes, you can. There is no problem as long as the order is more than a case for each item.
A: Yes, we can. Please let us know in advance. Further, it would be great if one of you can speak a little Japanese.
A: We welcome any Japanese communication. All of our staff members are Japanese, and it is also no problem if you can only use Hiragana, or alphabets.
A: We are not able to give out any of that information.
A: We will consider your offer according to your order amount.
A: We welcome your telephone order. Call us on +81-6-7659-2342, Monday - Friday 10am to 6pm.